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Frequently Asked Questions

How long have you been in business? Are you a family owned business?

Wheaton Religious Gift & Church Supply has been a family owned and operated business for more than 50 years. We have a rich history serving Chicagoland area churches as well as an ever-growing national and worldwide customer base. We go to great lengths to ensure our customer leaves satisfied and well supplied. Alongside of our relationship driven customer service, we are able to supply thousands of items used by your Church or Religious Organization. We strive to serve you in the most time efficient, cost effective, and high quality manner that we can.

Read more about our company here :
http://www.churchsupplywarehouse.com/church-supply-warehouse/

What is your return policy?

Church Supply Warehouse wants you to be pleased with every purchase. If for any reason you are not completely satisfied with a product we will do whatever is possible to resolve the situation. In many instances items can be returned for full credit; shipping charges will not be refunded. However, any return requires prior authorization.

Please contact us if there is any problem within 10 days of receipt of the item. There are no returns or exchanges after 30 days! Dated or custom ordered merchandise cannot be returned. Special ordered items, Bliss Medals, Items over $100 and items returned after 10 days may also be subject to a 20% restocking fee. (Items not eligible for return are: Altar cloths, Statuary, Custom Sized Apparel and vestments, Closeout items, Furniture, Church Signs)

What is your phone number? Do you have live customer service?

630-668-4236, Yes – Our friendly Chicago based live customer service agents are available Monday – Friday from 9:00 AM to 5:00 PM CST

Do you have a retail store?

Yes, Wheaton Religious Gift & Church Supply is one of America's premier resellers of Inspirational Religious Giftware, Church Supplies, Clergy Apparel, Church Furniture, Church Metalware, Sound System Equipment, Jewelry, and Religious Books. We specialize in those products that are needed for liturgical worship.

Our Web page is only a fraction of what we do. Our storefront facility is located in the downtown sector of Wheaton, Illinois a Suburb of Chicago and encompasses 17,000 square feet.

Established for 50 years, Wheaton Religious Gift & Church Supply publishes several catalogs each year. We invite you to stop in the next time you're in the Chicagoland area and say Hello!

Click here for more information and view an online tour -
http://www.churchsupplywarehouse.com/retail-locations/

Where are you located?

We are Located at: 113 W Front St, Wheaton IL 60187

What are your store hours?

RETAIL LOCATION
WEEKDAYS:9:00AM - 5:00PM CST
THURS:9:00AM - 8:00PM CST | June to August: 9:00AM - 5:00PM CST
SAT:10:00AM - 5:00PM CST | June to August: 10:00AM - 2:00PM CST
SUN:Closed
WEB CUSTOMER SERVICE HOURS
WEEKDAYS:9:00AM - 5:00PM CST

I work for a church. Am I able to establish an account for purchasing?

Everyone can create an account on the website by clicking here :
https://www.churchsupplywarehouse.com/customer/account/create/

If you are an existing Wheaton Church Supply customer we can link your existing house account to your online account to allow you to pay with your NET30 terms and receive any account specific benefits such as shipping incentives or special contract pricing. If you do not have a NET30 account with us then we require payment with Church Check, Paypal, Visa, Mastercard, Discover or American Express

Please contact us with any questions 630-668-4236 or sales@churchsupplywarehouse.com

Do you have a catalog?

We print a 500 page catalog every 2 years and mail them to our existing core church supply customers, We do sell the catalog for $15 which includes shipping and also include a $15 gift card towards your 1st purchase. We also offer it free to download here - http://www.churchsupplywarehouse.com/our-catalog/

How do I track my orders & payment?

We encourage you to create an online account before placing your order, this will allow to login and view your order status, tracking numbers and history. You can login here: https://www.churchsupplywarehouse.com/customer/account/login/

If you checked out as a guest you can also track your order with your order # and email address by clicking here https://www.churchsupplywarehouse.com/trackorder/

How long will it take for my orders to arrive??

We strive to ship your orders within 2-5 business days, however not all of our over 100,000 items are in stock and need to be special ordered. This does not include how many days it takes to ship from one of our many warehouses to your location, which could be an additional 1-5 days.

Many of the products that require a long lead time will have comments added to the product detail page such as “please allow 2-4 weeks for delivery” or “Made in Italy allow 3 months to be carved” These items typically can not be expedited as they are made to order.

If we find your order will be delayed we will contact you with an ETA when your order is being processed.

General Shipping Notes: Any order received after 5pm CST will not be entered until the next business day. Next Day Air, 2nd Day Air shipments will always ship via UPS. Any Next Day Air or 2nd Day orders received after 12:00 PM CST will not be processed until the next business day. Some items may need to be fabricated or are not available for these rush shipments. We will contact if your order does not qualify.

UPS does not delivery on Saturday, Sunday or major US holidays.

How do you ship orders?

Orders are shipped Via UPS or USPS so your package will arrive safely and with delivery confirmation. (We may use other carriers instead of UPS Ground to expedite your shipment. Standard Ground shipping may include UPS Ground, FedEx Ground, USPS Priority Mail, First Class Mail, Parcel Post or Media Mail)

If you selected "Pick up at store" we will email you when your order is ready for pickup at our Wheaton IL location.

What forms of payment do you accept?

We accept Discover, Visa, MasterCard, American Express, PayPal, Church Checks and PO (Purchase Orders for Existing Wheaton Religious Gifts & Church Supply Customers with Open Account Status).