Shipping & Returns
Church Supply Warehouse is owned and operated by WRG Inc. an Illinois Corporation, dba Wheaton Religious Gifts and Church Supply. Your receipts and credit card charges will be from Wheaton Religious Gifts & Church Supply. Feel Free to Contact us with any questions.
Church Supply Warehouse wants you to be pleased with every purchase. If for any reason you are not completely satisfied with a product we will do whatever is possible to resolve the situation. In many instances items can be returned for full credit; shipping charges will not be refunded. However, any return requires prior authorization.
Please contact us if there is any problem within 10 days of receipt of the item. There are no returns or exchanges after 30 days! Dated or custom ordered merchandise cannot be returned. Special ordered items, Bliss Medals, Items over $100 and items returned after 10 days may also be subject to a 20% restocking fee. (Items not eligible for return are: Altar cloths, Statuary, Custom Sized Apparel and vestments, Closeout items, Furniture, Church Signs)
We accept Discover, Visa, MasterCard, American Express, PayPal, Church Checks and PO (Purchase Orders for Existing Wheaton Religious Gifts & Church Supply Customers with Open Account Status).
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Any order received after 5pm CST will not be entered until the next business day. Next Day Air, 2nd Day Air shipments will always ship via UPS. Any Next Day Air or 2nd Day orders received after 12:00 PM CST will not be processed until the next business day. Some items may need to be fabricated or are not available for these rush shipments. We will contact if your order does not qualify.
UPS does not delivery on Saturday, Sunday or major US holidays.
Orders are shipped Via UPS or USPS so your package will arrive safely and with delivery confirmation. (We may use other carriers instead of UPS Ground to expedite your shipment. Standard Ground shipping may include UPS Ground, FedEx Ground, USPS Priority Mail, First Class Mail, Parcel Post or Media Mail)
If you selected "Pick up at store" we will email you when your order is ready for pickup at our Wheaton IL location.
Please allow additional processing and delivery time for international orders. International Orders will be shipped via DHL
(minimum shipping charge for most international orders is $30 usd, charge is based on weight and dimension of the box, could go as high as $1000 usd - we will contact you with a shipping price)
Sales tax for Illinois residents is calculated during checkout. If you are an Illinois resident and your order is shipped to a Church or School and we have your tax exempt number you will not be charged Illinois sales tax (8.25%)
If you live in the Chicagoland area select "Pick up at store" and we will email you when your order is ready for pickup at our Wheaton IL location.
If you can not find the item you are interested in please contact us, we may be able to find it for you. If you have any comments or have any recommendations as to what you would like to see on our site please let us know.
If you need to talk with a customer service Representative:
Toll Free: 866-757-5195
Customer Service hours:
Monday - Friday 9AM - 5PM CST
Saturday- 10AM - 5PM CST - 10:00am - 2:00pm CST (June 1st to August 31st)